Measuring Organizational Effectiveness Through D.I.AL.O.G.

This presentation is an overview of the D.I.AL.O.G. survey instrument.

POINT: The success of an organization can be measured in how effectively it achieves the goals it has established for itself. D.I.AL.O.G. is an instrument that will provide you with an indication as to how well the goals of the organization are in alignment with the perceptions and behaviors of its people.

Organizational Excellence – Achieving World Class Quality

Organizational Excellence ensures all organizational systems are aligned and functioning cohesively together.

Why is Organizational Excellence so important?

Organizational Excellence provides a competitive advantage—it’s what makes your organization different from all of the other organizations in your marketplace that provide similar products or services. It allows you to enhance your product/service which in turn will assist you in building loyal customer relationships.

Organizations are now focused on creating a loyal customer base because it costs 4-5 times more to acquire new customers than to keep current customers.

The Organizational Excellence training allows you to increase your market share, your ability to innovate, and certainly increases your revenue and growth.

Increase Sustained Profitability – Developing a Customer Loyalty Strategy

This workshop focuses on:

• CUSTOMER SATISFACTION versus CUSTOMER LOYALTY
• Your PERCEIVED VALUE as defined by customers
• Why would your organization want loyal customers?
• What is a loyal customer worth to your organization?
• A Customer Loyalty Strategy

Key Measurements for Building a Loyal Customer Base

This workshop focuses on:

• How does your organization measure CUSTOMER LOYALTY?
• Why is it important to know your LOYALTY FACTOR SCORE?
• What is your LOYALTY FACTOR SCORE?
• Why is it important to know your EMPLOYEE LOYALTY SCORE?
• What is your EMPLOYEE LOYALTY SCORE

The Power of Customer Loyalty – Points of Connection

This workshop focuses on:

• Why should you look each POINT OF CONNECTION a customer has with your organization?
• What is an effective POINT OF CONNECTION DELIVERY SYSTEM?
• Why should you listen to the VOICE OF YOUR CUSTOMER?
• Why should you develop a POINT OF CONNECTION EVALUATION?
• Why are CUSTOMER COMPLAINTS critical to your organization?

Filling Your Sales Funnel: Managing Your Sales Funnel for Better Results!

This workshop focuses on:

• IDENTIFYING qualified SUSPECTS
• CREATING PROSPECTS from suspects
• PROSPECTING those who want to buy your products and services
• DEVELOPING referral sources
• DEFINING centers of INFLUENCE
• Understanding the SWARM technique
• RESULTS equals ACTIVITIES

Increasing Sales Through Networking

This workshop focuses on:

• Why should you NETWORK?
• Developing a positive ATTITUDE for networking
• PREPARING for networking events
• Tips for SUCCESSFUL networking
• Networking Etiquette
• MAINTAINING your network

Winning at Sales

This workshop focuses on:

• Creating a sales ATTITUDE
• PROSPECTING those who want to Buy your products and services
• IDENTIFYING and understanding the Buying/Selling process
• Learn to ask EFFECTIVE Questions
• Strategies to TRANSFORMING your organization into a sales dynamo
• Leading your organization to FOCUS on RESULTS